Privacy Policy

FLOW (by Scalebound Media) (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform. By accessing or using FLOW, you agree to the terms of this Privacy Policy. 1. Information We Collect We may collect the following types of information: a) Personal Information * Name * Email address * Phone number * Business details b) Account & Usage Data * Login details * Platform activity * Campaign and automation data c) Customer Data (Processed on Your Behalf) * Contact details of your leads/customers * Chat conversations via WhatsApp * Tags, segmentation, and CRM data 2. How We Use Your Information We use your information to: * Provide and operate the FLOW platform * Enable WhatsApp automation and messaging * Improve platform features and performance * Provide customer support * Communicate updates, notifications, and service-related information 3. WhatsApp & Third-Party Integrations FLOW integrates with third-party platforms such as WhatsApp (Meta). * Your use of FLOW must comply with WhatsApp policies * Message delivery and account status depend on WhatsApp systems * We do not control third-party platform decisions 4. Data Storage & Security We take reasonable steps to protect your data, including: * Secure servers and encryption practices * Restricted access to sensitive information * Regular monitoring for security vulnerabilities However, no system is 100% secure, and we cannot guarantee absolute security. 5. Data Sharing & Disclosure We do **not sell your personal data**. We may share data: * With service providers (hosting, infrastructure, etc.) * When required by law or legal authorities * To protect our platform, users, or rights 6. Your Responsibilities As a user of FLOW, you are responsible for: * Obtaining consent before messaging customers * Using customer data in compliance with applicable laws * Ensuring your use of WhatsApp messaging is lawful 7. Data Retention We retain your data: * As long as your account is active * As required to provide services * As needed to comply with legal obligations You may request deletion of your data at any time. 8. Cookies & Tracking FLOW may use cookies and similar technologies to: * Improve user experience * Analyze platform usage * Enhance performance 9. Third-Party Links Our platform may contain links to third-party services. We are not responsible for their privacy practices. 10. Changes to This Policy We may update this Privacy Policy from time to time. Continued use of FLOW means you accept the updated policy. 11. Contact Information For any privacy-related questions or requests, contact: flow@scaleboundmedia.com By using FLOW, you acknowledge that you have read and understood this Privacy Policy.